So I hope this is just me having black luck and get a key from a bad vendor, I hope this issue can be resolved and I would like to either have a replacement of the Global key for the same product or get the refund back to my eneba wallet. I had previously bought quiet a few global keys from eneba and they have zero issues.
When I try it on steam, it tells me the key is not available for purchase in my country. I Bought this Global Key says I can activate in my country which is Canada. And I am still waiting for response from Eneba. The two ticket emails I sent have all the details of my issue. I created two tickets regarding this issue: ticket number: #1032445 and #1031289 Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible! In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!Īll of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them! However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation! On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. Thank you for informing us about your experience. Naturally, if you do not receive anything by the end of it - please contact our customer support team - they will investigate it with the payment provider and figure out what happened. Such returning transactions typically reach users within 5-28 business days, so set yourself a reminder and save this time frame.
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That being said, our payments team has spotted it and had already issued you a full refund for it.
In this case, we were able to track down your order for the 8 items and confirm with our specialists that there was, in fact, an issue with it, as the payment confirmation received delays. Either way - our dedicated and most adept specialists will undoubtedly assist you in every aspect of problem solving and troubleshooting, so long as we can ask you for your patience and cooperation. As we, ourselves, do not sell any goods other than Eneba Gift Cards, all purchases actually come from our many vetted vendors and in rarer circumstances, there can be mix-ups on either their side, when delivering keys to our system or a malfunction on our side when processing orders.
We want to make sure that you understand that we're always here to help you, even if our customer support team seems slower than your expectations may like them to be. I'm glad that you've been shopping with us multiple times and found just what you wanted, albeit with some technical struggle along the way. Thanks for sharing some of your experiences with us. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed. Those are absolute conditions for refund to happen. Key has already been used before the purchase happened. Refund or key replacement is only possible in these cases: Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page, of the fact that there was a mention that the monthly allowed web traffic for this application was a total of 10 GB, per month.
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